Most operational breakdowns aren’t caused by a lack of effort or talent. They’re caused by unclear workflows, undocumented decisions, and invisible handoffs.

When work depends on people remembering how things are supposed to work — rather than systems that make it obvious — teams slow down, mistakes compound, and scale becomes fragile.

I help teams map what’s actually happening inside their operations and redesign workflows so decisions move cleanly, ownership is explicit, and work no longer depends on constant coordination.