Fix the workflow before you add more AI.
Rivington helps growing companies repair one important workflow that is slow, manual, inconsistent, or failing to deliver value from AI and automation.
We identify where data, ownership, handoffs, technology, and human judgment are breaking down, then redesign the workflow and give leadership a practical implementation plan.
One workflow. Three weeks. $9,500 fixed fee.
AI is often added to a process that was never designed to scale.
The technology may work, while the workflow around it does not.
These are rarely isolated technology problems. They are signs that the workflow, ownership, and decision process need to be redesigned.
One workflow. A clear diagnosis. A practical redesign.
Rivington examines one consequential recurring workflow from beginning to end. The work shows where performance is being lost, what should change, which parts can be automated, and where human judgment should remain.
Diagnose
See how the work actually runs and quantify the friction.
Redesign
Clarify ownership, decisions, handoffs, human review, and appropriate automation.
Implement
Give the company a practical 90-day plan or lead the operating implementation.
AI Workflow Diagnostic
For leaders who need a clear answer before investing in more tools, automation, or headcount.
- ✓Three weeks
- ✓One recurring workflow
- ✓Four to six stakeholder interviews
- ✓Current-state and future-state workflow
- ✓AI and automation recommendations
- ✓90-day implementation roadmap
- ✓Executive readout
- ✓$9,500 fixed fee
Start with one workflow that matters.
The best starting point is a recurring workflow with visible business consequences, multiple participants, and enough volume or complexity that the current approach is becoming expensive.
What should be different afterward?
- ×Manual review is the default.
- ×Ownership changes by situation.
- ×Work waits in Slack, email, or spreadsheets.
- ×Exceptions are handled informally.
- ×Senior people repeatedly intervene.
- ×AI has added activity without improving the result.
- ✓Required information enters consistently.
- ✓Routine decisions follow explicit criteria.
- ✓Work routes to a clear owner.
- ✓Exceptions have a defined review path.
- ✓Human judgment is used where it adds value.
- ✓Performance can be measured against a baseline.
The objective is not a better diagram. It is a workflow the company can operate, measure, and improve.
Relevant operating proof
Redesigning a high-volume expert review workflow
A high-volume services business depended on expert review to assess thousands of complex submissions. The original process required substantial manual interpretation and created a recurring capacity constraint.
The workflow was redesigned around structured intake, explicit qualification logic, consistent routing, concise expert summaries, and human review at the appropriate decision points.
When this is the right starting point
Good fit
- ✓One recurring workflow is visibly underperforming.
- ✓The problem has a meaningful cost, capacity, customer, or quality consequence.
- ✓Several roles or systems participate in the process.
- ✓AI or automation is already involved or is being considered.
- ✓A senior leader is willing to sponsor the work.
- ✓The company can provide access to relevant people and information.
Not a fit
- ×You need a single automation built without examining the process.
- ×You want general AI training.
- ×You want a company-wide AI strategy presentation.
- ×You are looking for outsourced software engineering only.
- ×The workflow has no clear business consequence.
- ×Leadership is not willing to inspect how the work actually happens.
Led by an operator, not a software vendor.
Rivington is led by Ross McLaughlin, an operator whose work has focused on turning fragmented, judgment-heavy processes into clearer and more scalable systems.
Ross works across operating strategy, workflow design, AI and automation, decision ownership, implementation, and adoption. His role is to identify the actual business constraint, translate it into a workable operating design, and help the organization put that design into practice.
Rivington does not sell a preferred platform or recommend automation where the workflow is not ready for it.
Bring one workflow that is not working as it should.
In a 20-minute fit call, we will determine whether the problem is specific enough, consequential enough, and accessible enough for the diagnostic.