Rivington helps growing companies improve recurring workflows where fragmented information, unclear decisions and repeated handoffs consume time and capacity.
We examine how the work actually runs, clarify what should change, and design a practical path to implementation, using AI and automation where they improve the outcome.
One workflow. Three weeks. $9,500 fixed fee.
A workflow can become expensive before anyone makes the final decision. Experts assemble information, managers resolve recurring exceptions, teams repeat checks, and customers wait for an answer. Rivington examines where that effort is necessary, where it compensates for a design problem, and what would need to change.
These are situations to investigate, not assumptions about every organization.
For leaders who need a clear answer before investing in more tools, automation, or headcount.
Start with one workflow. Establish how it operates today, identify the source of delay or inconsistency, and agree a practical redesign. Your team can implement the resulting plan, use it to brief an existing provider, or scope a separate implementation engagement with Rivington.
The three-week diagnostic examines the current workflow, establishes available baseline measures, clarifies decisions and ownership, and produces a practical redesign and implementation roadmap.
Where appropriate, a separately scoped implementation puts the agreed design into practice. This may include intake, routing, decision rules, human review, workflow configuration and suitable low-code automation.
Implementation includes agreed acceptance criteria, testing of routine and exception cases, and a clear operating handoff. The scope defines who owns ongoing operation and support.
The $9,500 diagnostic does not include implementation or ongoing support. Implementation is scoped separately based on systems, stakeholders, and technical requirements.
Rivington can work alongside an internal operations, automation or technical team. The engagement clarifies the business rules, responsibilities, exception paths and requirements that the team needs to implement and operate the workflow.
Deeper software engineering, security and data architecture may require the client’s technical team or specialist partners.
Explore an illustrative diagnostic output for a fictional customer-onboarding workflow. It is not a client engagement or a measured Rivington result.
View the sample diagnosticWork completed in prior roles, not Rivington client engagements
Ross helped turn one-off launches into repeatable operating and go-to-market systems as Five Iron Golf grew from one location to more than 20. That work informs Rivington’s focus on clear ownership, repeatable processes and systems that can support growth.
Ross delivered major commercial and brand partnerships across multiple organizations and stakeholders. That experience informs Rivington’s approach to aligning participants, coordinating delivery and making responsibilities clear.
See the operating layer
These illustrative workflow designs explore how information, decisions, ownership and exceptions could be organized. They are not client work or measured results.
Rivington is led by Ross McLaughlin, an operator whose work has focused on turning fragmented, judgment-heavy processes into clearer and more scalable systems.
Ross works across operating strategy, workflow design, AI and automation, decision ownership, implementation, and adoption. His role is to identify the actual business constraint, translate it into a workable operating design, and help the organization put that design into practice.
Rivington does not sell a preferred platform or recommend automation where the workflow is not ready for it.
In a 20-minute fit call, we will determine whether the problem is specific enough, consequential enough, and accessible enough for the diagnostic.
Rivington Solutions is a Zapier Silver Solution Partner.