Fix the workflow before you add more AI.
Rivington helps growing companies improve recurring workflows where fragmented information, unclear decisions and repeated handoffs consume time and capacity.
We examine how the work actually runs, clarify what should change, and design a practical path to implementation, using AI and automation where they improve the outcome.
One workflow. Three weeks. $9,500 fixed fee.
Trusted by industry-leading partners
Where is the work becoming expensive?
A workflow can become expensive before anyone makes the final decision. Experts assemble information, managers resolve recurring exceptions, teams repeat checks, and customers wait for an answer. Rivington examines where that effort is necessary, where it compensates for a design problem, and what would need to change.
AI Workflow Diagnostic
For leaders who need a clear answer before investing in more tools, automation, or headcount.
- ✓Three weeks
- ✓One recurring workflow
- ✓Four to six stakeholder interviews
- ✓Current-state and future-state workflow
- ✓AI and automation recommendations
- ✓90-day implementation roadmap
- ✓Executive readout
From diagnosis to implementation
Start with one workflow. Establish how it operates today, identify the source of delay or inconsistency, and agree a practical redesign. Your team can implement the resulting plan, use it to brief an existing provider, or scope a separate implementation engagement with Rivington.
Understand and redesign
The three-week diagnostic examines the current workflow, establishes available baseline measures, clarifies decisions and ownership, and produces a practical redesign and implementation roadmap.
Implement a bounded change
Where appropriate, a separately scoped implementation puts the agreed design into practice. This may include intake, routing, decision rules, human review, workflow configuration and suitable low-code automation.
Test and adopt
Implementation includes agreed acceptance criteria, testing of routine and exception cases, and a clear operating handoff. The scope defines who owns ongoing operation and support.
The $9,500 diagnostic does not include implementation or ongoing support. Implementation is scoped separately based on systems, stakeholders, and technical requirements.
Rivington can work alongside an internal operations, automation or technical team. The engagement clarifies the business rules, responsibilities, exception paths and requirements that the team needs to implement and operate the workflow.
Deeper software engineering, security and data architecture may require the client’s technical team or specialist partners.
What the work makes clear
The operating problem
Where delays, repeated effort, and unclear decisions arise.
The redesigned workflow
How information, responsibilities, decisions, and exceptions should move.
The implementation path
What needs to change, who owns it, and how progress will be assessed.
When this is the right starting point
Good fit
- ✓One recurring workflow is visibly underperforming.
- ✓The problem has a meaningful cost, capacity, customer, or quality consequence.
- ✓Several roles or systems participate in the process.
- ✓AI or automation is already involved or is being considered.
- ✓A senior leader is willing to sponsor the work.
- ✓The company can provide access to relevant people and information.
Not a fit
- ×You need a single automation built without examining the process.
- ×You want general AI training.
- ×You want a company-wide AI strategy presentation.
- ×You are looking for outsourced software engineering only.
- ×The workflow has no clear business consequence.
- ×Leadership is not willing to inspect how the work actually happens.
See the operating layer
What does AI workflow redesign actually look like?
These illustrative workflow designs explore how information, decisions, ownership and exceptions could be organized. They are not client work or measured results.
A practical approach to workflow improvement.
Rivington connects operating diagnosis with workflow design and implementation planning. Each engagement establishes the business problem, clarifies how the work should run, and defines the responsibilities and measures needed to put the design into practice.
Bring one workflow that is not working as it should.
In a 20-minute fit call, we will determine whether the problem is specific enough, consequential enough, and accessible enough for the diagnostic.