AI Workflow Diagnostic
Find out why one important workflow is underperforming before you add more technology, automation, or headcount.
One workflow | Three weeks | $9,500 fixed fee
The $9,500 diagnostic covers diagnosis and redesign. Implementation and ongoing support are scoped separately.
From diagnosis to implementation
Start with one workflow. Establish how it operates today, identify the source of delay or inconsistency, and agree a practical redesign. Your team can implement the resulting plan, use it to brief an existing provider, or scope a separate implementation engagement with Rivington.
Understand and redesign
The three-week diagnostic examines the current workflow, establishes available baseline measures, clarifies decisions and ownership, and produces a practical redesign and implementation roadmap.
Implement a bounded change
Where appropriate, a separately scoped implementation puts the agreed design into practice. This may include intake, routing, decision rules, human review, workflow configuration and suitable low-code automation.
Test and adopt
Implementation includes agreed acceptance criteria, testing of routine and exception cases, and a clear operating handoff. The scope defines who owns ongoing operation and support.
Rivington can work alongside an internal operations, automation or technical team. The engagement clarifies the business rules, responsibilities, exception paths and requirements that the team needs to implement and operate the workflow.
Deeper software engineering, security and data architecture may require the client’s technical team or specialist partners.
The situation
A workflow that matters — intake, review, onboarding, escalation, approvals — is slower, more manual, or less reliable than it should be. AI or automation may already be involved, but the result has not improved the way leadership expected.
Before spending more on tools, automation, or headcount, the company needs a clear answer about what is actually wrong and what should change.
What the diagnostic answers
What happens during the three weeks
A structured process, not a heavy consulting program.
Understand the real workflow
- Confirm the business outcome the workflow is supposed to produce
- Establish available baseline measures
- Interview the workflow owner and key participants
- Map how information, work, decisions, and exceptions currently move
- Identify undocumented workarounds and informal ownership
Locate the failure
- Identify delays, rework, manual review, duplication, escalation, and decision inconsistency
- Assess where AI or automation is helping, failing, or compensating for a poorly designed process
- Identify which decisions require human judgment
- Clarify where rules, ownership, data, or exception handling are missing
- Develop the future-state workflow
Design the path forward
- Finalize the redesigned workflow
- Define ownership, decision criteria, handoffs, human review points, and exception paths
- Identify appropriate AI and automation opportunities
- Establish implementation requirements and success measures
- Deliver the executive readout and 90-day implementation roadmap
What the client receives
The diagnostic gives leadership a clear answer to why the workflow is underperforming, what should change, who needs to own the change, and how improvement will be measured.
Current-state workflow map
A visual representation of how the work actually runs today.
Quantified friction analysis
The major sources of delay, manual effort, rework, escalation, inconsistency, and avoidable cost, using available evidence.
Root-cause assessment
Whether the principal issue is data, workflow design, ownership, decision criteria, handoffs, technology, human review, or a combination.
Future-state workflow
A redesigned process showing how the work should move.
Decision and ownership model
Clear responsibility for routine decisions, exceptions, review, and escalation.
AI and automation recommendations
Where AI can appropriately support the workflow, where automation should remain rules-based, and where human judgment should stay.
Implementation requirements
Required system changes, process changes, documentation, data inputs, roles, and technical support.
Measurement plan
The baseline, target metrics, and method for determining whether the redesigned workflow improves performance.
90-day implementation roadmap
A prioritized sequence of actions, dependencies, owners, and decision points.
Executive readout
What is wrong, what should change, expected value, implementation difficulty, and the recommended next decision.
What the client provides
- ✓One 60-minute kickoff
- ✓Four to six 30-minute stakeholder conversations
- ✓Access to relevant process documentation, systems, and available performance data
- ✓One 60-minute working review
- ✓One 60-minute executive readout
Appropriate workflow examples
What is not included
- ×Custom enterprise software development
- ×Model training
- ×Large-scale data migration
- ×Company-wide AI strategy
- ×Security or regulatory certification
- ×Implementation of every recommendation
- ×Ongoing operation or support
- ×Guaranteed cost savings or ROI
AI Workflow Diagnostic
The $9,500 diagnostic does not include implementation or ongoing support. Additional workflows, travel, unusual data analysis, or specialist technical work are scoped separately.
Frequently asked questions
Does the workflow need to already use AI?
No. The diagnostic is appropriate whether the company has already introduced AI, is actively designing an AI-enabled workflow, or is considering automation but suspects the process is not ready.
How much of our team's time does this require?
One 60-minute kickoff, four to six 30-minute stakeholder conversations, one 60-minute working review, and one 60-minute executive readout, plus access to relevant documentation and available performance data.
Is the engagement delivered remotely?
Yes, remote delivery is the default. Travel or unusual data requirements are scoped separately.
Will every finding be quantified?
Friction is quantified where evidence permits. Where data is unavailable, the diagnostic establishes a defensible baseline and measurement plan so improvement can be tracked going forward.
What happens after the diagnostic?
Your team can implement the resulting plan, use it to brief an existing provider, or scope a separate implementation engagement with Rivington.
What does it cost?
The AI Workflow Diagnostic is a $9,500 fixed fee covering one workflow over three weeks.
Want to see a sample of the work?
Inspect an illustrative diagnostic output for a fictional customer-onboarding workflow. It is not a client engagement or a measured Rivington result.
View the sample diagnosticBring the workflow. We'll tell you if it fits.
A short fit conversation determines whether the problem is specific enough, consequential enough, and accessible enough for the diagnostic.
Not sure yet? Take the free Workflow Friction Check first.