Rivington / Workflow Friction Check — free

Explore friction in one recurring workflow.

A short self-assessment to help you identify possible sources of friction in one recurring workflow and decide what to investigate next.

An initial assessment based on your answers, with a summary of likely friction points and practical questions to investigate.

Short self-assessment

Ten questions about one recurring workflow. No sign-up required.

Initial assessment

Likely friction points and practical questions to investigate, with a printable summary.

Answer-based score

A rule-based score reflecting your selections, not a verified assessment of the workflow.

What it measures

What your answers cover

01Ownership
02Inputs Quality
03Policy Clarity
04Exception Handling
05Versioning & Change Control
06Measurement

The rubric assigns 0–3 points to each area and adds them to a score out of 18. Higher scores reflect answers indicating more explicit ownership, rules, exception handling and measurement. This is not a measurement of actual performance; the answers and underlying conditions need to be checked against real work and evidence.

A starting point, not a diagnosis

The Workflow Friction Check helps identify questions worth investigating. The AI Workflow Diagnostic examines the actual workflow, people, systems and available evidence to develop a practical redesign.

Read The Judgment Bottleneck
The paid engagement

Need more than a self-assessment?

The AI Workflow Diagnostic examines one consequential recurring workflow over three weeks, establishes available baseline measures and produces a practical redesign and implementation roadmap.

One workflow. Three weeks. $9,500 fixed fee.

Explore the AI Workflow Diagnostic